excellent customer service.
My husband has purchased two items for me at this store. One, a necklace with two chains and two interlocking rings on each chain. The other a snake chain with a peridot gem pendant. The first broke when I pulled it out of my jewellery box. There was no trauma, it just broke at the connector. The second, the chain constantly snagged my hair. The necklaces were bought on 11/27/2007. My husband took them back to the store April 14th...long after the warranty had expired and they replaced both necklaces. At no charge and were very polite and courteous to him. I am very impressed and recomend this store highly.