You can trust them to do the job right!.
After hitting a deer I went across the street from where I was having a pizza--I'd seen the shop before but never thought I'd need one. The office was clean and friendly. The staff was immediately attentive. The guy that looked at my truck knew his stuff and in a few minutes I was sitting at his desk, reviewing the estimate and work on the computer screen, getting a detailed explanation of the whole thing. He asked for my insurance information and explained my rights--he contacted the insurance company and car rental agency. The following week I dropped off the truck--was taken to pick up a rental, and five days later my truck was returned to me.
I couldn't tell where the damage was a week earlier. The color matched--the fenders were straight--the hood was fixed. I was pretty impressed. The had cleaned and washed it and even polished out a couple of problems that had bugged me but that I was too lazy to do anything about and had NOT mentioned to them. They fixed them anyway and there was no charge.
I was worried after the accident that there would still be problems--but they had found some stuff that they had not seen initially and fixed it--the insurance paid for it. They gave me a written 100% warranty on the work for as long as I own the truck--and I am going to own it a long, long time, so I'll see how long their work lasts.
Honestly, I could not be happier with the choice i made or the work they did. I hope I don't have to go back--but i will if its necessary. I have no problem referring anyone I know--anyone in my family--to the shop. they did a good job and you'd be crazy not to check them out if you need a shop.
A class act with classy people who really seem to care about the customer and the work that they do.