Kennels >Bend Pet Resort Llc
60909 27TH St, Bend, OR | Directions 9770244.015231 -121.259030
Monday-Friday 8:00 AM - 1:00 PM ; Monday-Friday 3:00 PM - 6:00 PM ; Saturday 8:00 AM - 12:00 PM ; Sunday 5:00 PM - 6:00 PM
Do not take your dogs here!! It is filthy and smells. It is obvious they don't pay any attention to your dogs even though you pay for these playtimes daily. Our dogs were a mess (both physically and emotionally) when we picked them up. We were not allowed to view the kenneling area-red flag!! One of our dogs needed emergency surgery from an infected anal gland within days of picking him up after staying here for 8 days. This tells me they weren't let out often enough to bathroom regularly. I am new to the area and made the mistake of reserving this place solely based on our vets recommendation. I dropped them off on my way to the airport and didn't feel good about it. After picking them up in the condition they were and the owner brought our dogs to our car so we couldn't go inside I regretted taking them to this facility. It is so bad I will probably change vets because if he recommends this place what kind of vet is he.......
Ddggy daycare – Today I spent the day at Bend Pet Resort. I played with other dogs all afternoon. I had a huge play area with big bucketsnof cold water. I can't wait until my next visit to Bend to spend the day at the Bend Pet Resort!
Not sure what to think – The first time we boarded our two dogs with BPR, we were quite satisfied. However, this most recent time, our dogs came back a complete wreck. We've worked so hard to leash train them so they won't pull, but for weeks after we picked them up from BPR, they acted like they' d never even seen a leash before. They both began soiling the house, despite never having had an accident before. One of our dogs contracted kennel cough even though all the dogs staying at BPR are supposed to be vaccinated against it (and our dog was).
I really don't know what to think. I was very happy with BPR the first time we left our dogs in their care, but after this last experience and after reading some of the reviews (especially the one written by an ex-employee who said the dogs often do not actually receive their supervised playtimes and walks even though the owners pay for them), I'm not sure I want to trust them with my dogs anymore.
A very nice Kennel in quiet location with a nice owner – On background,, I have a very nice show quality samoyed female that I bring to this kennel. I have made several trips to Bend specifically to take advantage of the expert care at this Kennel. My girl has stayed well over a week at a time and over weekends.
After consultation with my breeder and discussions with several handlers I decided this was the place to bring to bring my show samoyed. From personal experience this has proved to be a good decision. I have never been disappointed. The owner is very knowledgeable, takes great care of my show girl and is a supremely good handler. I have watched with a close eye how all the pets under his care receive equally good care. I appreciate what I see. In addition, the grooming here is amazing and I have a breed that requires a lot of it.
I personally went to Nationals and observed the owner show and watched the owner handle with the best of this breed and he is one of the best in a very demanding and competitive setting.
I have found that the customer service here is honest and direct and a good value. I want to thank everyone at Bend Pet Resort for providing a really nice place for me to bring my favorite show girl, for the good service and terrific care.
Great Place! – I always take my two dogs to Bend Pet Resort; they LOVE it there. The service has always been excellent.
I rarely write reviews, but I felt I had to; especially since they washed my big lab the last day he was there even tho I didn't ask :-)
DON'T EVEN THINK LEAVING YOUR ANIMALS HERE! – We were going to the coast for a few days and Bend Pet Resort (BPR) was recommended to me by a friend as I needed to house my dog for 3 days. I was told my elderly dog-aggressive Dobie-Mix dog would be walked, played with, etc. They NEVER TOOK HIM OUT OF THE CAGE! When I picked him up HIS TOENAILS WERE TORN OFF and the PADS OF HIS PAWS WERE RIPPED TO SHREDS from his trying to get out of & through the chain-link fenced cage.
Bad customer service – We had been excited to board our dogs at the Bend Pet Resort when we went to visit family in Bend for the 4th of July weekend; however, we ended up cancelling our trip to Bend. We notified the owners 2.5 weeks in advance.
Originally it sounded like we would get a partial refund (we paid by check). We later were told that there would be a $25 charge per dog to cancel with the balance being left on account. If we had charged it, we would have been able to dispute the charge (lesson learned). Their website has no posted cancelation policy.
I tried to explain my disappointment to the owner in an email. I said that I would feel obligated to post a review and tell my friends and family in Bend to avoid using the Bend Pet Resort. Ken accused me of "threatening" his company, and informed me that he didn't even have to give me a credit for future visits.
I don't mind the cancelation fee that much. I just don't see how keeping the rest of the money with almost 3 weeks notice is justified. As a business, it is important to know what is import. I guess money is the main thing for Ken.
We wish now that we had read all of the reviews available online for the Bend Pet Resort.
Wonderful groomer!!! – The groomer at bpr has been grooming for over 10 years and is very knowledgable even when you don't know what kind of cut you dog needs. She was great, my westie,and shihtzu mix both loved her instantly. this was the fort time they ever loved being at the groomers. They looked better then they ever have and they are 6 plus years old. They liked the grooming so much I checked into bording for my last trip out of town they stayed in a suiet in the office area witch had a t.v. and nice bed they had a great time and were groomed again when we picked them up. The girls love BPR so much and I love the staff I can't imagine leaveing them any where else. I will never have them groomed any where else. They look like new dogs.
Not the best – I did not enjoy the people who were working the front desk, not very good at their customer service. Seemed a bit lack luster.
The facilities seemed like they could be cleaner. I wasn't sure if my dog got a lot of attention like the pet resort claims. They seemed a little understaffed.
Neutral – I am from out of town and was searching for a boarding option for my dog. I ran across these reviews for this establishment on google.
I can say this, it is a very defensive argument and that leads me to not want to board my dog at this location. The reviews are verging on bashing but seem like they contain some element of truth. Perhaps as owners, one should stop spending time reviewing yourselves, and take care of your business.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Bend Pet Resort Llc on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.