10/01/09

Poor customer service

by MexJane

My son purchased a BC Rich electric guitar and accessories from Bryan's. He is away at college and needed me to check on where to find a replacement farrule because it's a smaller than standard size and he couldn't find one in Corvallis. Bryan's wife answered the phone and exclaimed "whats that?" to my farrule question. Then cut me off when I tried to explain what I was looking for. She was impatient, rude and not at all helpful. Maybe they are a good store but her customer service skills are very poor.

07/26/09

Nice Folks

by robertlee

Was reading reviews and had to speak up. I bought a boss looper, fender amp, picks etc here. Bought some from the lady and some from the guy. They were very nice folks. Showed me a few guitars. The lady recommended the looper I should have bought. ha ha I think it is very sorry of the people whinning through these reviews. You should own a business and put up with jerks like you, then you would understand. Maybe instead of buying equip in Portland you should move there. Jesus, I would love to hear you play, you couldn't be that damn good, you spend most of your time and energy dissing people. I give these people a 2 thumbs up. Lots of inventory, fair prices and they were very congenial people.

• Pros: Good Service-Fair Prices
• Cons: none

07/24/09

boycott!!

by flyerlive

They are absolutely mean, and could care less if you bought from them. I tried to buy a guitar there, had money in pocket and she told me I had ruined her guitar by playing it because I had fingernails????

• Pros: None
• Cons: Horrible Customer Service