Cascade Lodge Motel

Doesn't Recommend

traveler088

Joined 5 years ago

Avoid. Chalet, Cascade Lodge, Holiday Motel and Motel West is evidently owned by the same family and/or group of people. I made reservations for 2 nights at the Cascade Lodge with a credit card approximately 2 weeks in advance. They ask what time we would arrive and I told them between 4:00 and 6:00 since we were traveling a long distance and didn't know the exact time. I also told them we had a dog, which they said was no problem and would charge us a $10.00 fee. When we arrived at 4:30, at the Cascade Lodge he said they were full and had already given our room away. He said he had a room for us in the Chalet Motel and said it was a very nice room, they had just remodeled it, and we would be very happy with it. We paid the Cascade Lodge for the 2 nights and drove to the Chalet Motel. What disappointment! This room would make Motel 6 look like a 5 star motel. Very small, sparely furnished and was okay clean, but not as clean as it could have been. The pillows were very flat and since both my husband and I need 2 pillows to sleep well, I went to the office and ask if he had 2 extra pillows. He very curtly told me he only had one and in the same breath accused me of not telling anyone we had a dog. I tried to explain that I did and he kept shaking his head saying no. It wasn't as if we were trying to sneak the dog in....she's a Dalmatian...hard to hid. Plus the fact as soon as we got there I put her on her leash and took her for a walk while my husband took suitcases in. The rest of the evening the man at the desk was very rude when we saw him...was so rude that we didn't stay the second night, just left and didn't even ask for our money back.