Electronics Shop

04/10/09

In business many years for good reason!

by DanE at Citysearch

I was apprehensive to do business with this company after reading the reviews posted. My apprehension quickly dissipated after speaking to them on the phone. I was impressed not only with their knowledge and courtesy, but the effort they made to solve the problem over the phone to save me the cost of a service call. I did, indeed, schedule a service call. The young man was prompt, extremely knowledgeable, and worked quickly. He provided the necessary parts & cables for a fraction of the cost if purchased at the local chain store. Before leaving, he made sure all my questions were answered and I was satisfied with the job he had done. I wholeheartedly, and in all good conscience, recommend this shop.

• Pros: Extremely knowledgeable; Great customer service

05/20/09

Great Shop

by Crawler1 at Citysearch

These guys know their stuff. They were able to help me with a battery and lens for my camcorder. Nobody else in town had it. Their price was on par with the internet too.

• Pros: Very knowledgeable, Have hard to find accessories

03/05/09

Very Happy With Their Service!

by JohnEmerson at Citysearch

I recently had my Pioneer Big Screen fail on me. The people at The Electronics Shop came and picked up my TV, repaired it and had it back to me within two weeks. They even correctly set it up better then it was before they picked it up! I was VERY happy with their service and will be using them again.

• Pros: Extremely helpful, quick and great service
• Cons: I didn't find them sooner!

02/29/08

Don't do business with The Electronics Shop, you will regret it!

by JustWantedMyTVFixed at Citysearch

Three weeks after I had submitted my TV for repair I got a call saying that the TV was fixed and ready to be picked up. The two guys come out to try to load the TV into the back of my Mercedes SUV. They were clearly struggling so I jumped to the other side of the car to help them load it in. The TV was almost in the car when one of the guys on the other end repeatedly jammed the corner of the TV into the roof liner of the vehicle which created four small holes. This was after I paid $600 for a repair that should have cost $450.

After we had situated the TV we went back inside and told them that they had damaged the roof, one of the guys came out to look at the damage. His immediate reaction was ?Well that was the side he was on, so it?s not our fault?. We asked to talk to the owner. The owner took no responsibility and blamed it on me again because it was ?my side?; I guess that is what I get for trying to help out. He told me he didn?t care what happened to the TV once it left his shop and that all that mattered to him was ?getting the TV out of his front door?. He also was chuckling to himself the whole time. My wife said ?why is this so funny to you? I am really upset here and you don?t seem to care.? The owner just flipped out, his face got red, he raised his voice and started pointing. He yelled at her saying ?If that was your kid I you could be upset, but that is just a car, your priorities are screwed up, you are screwed up?. I jumped between them and said ?You do not talk to my wife like that?. He walked back into his shop shouting at us.

What was so frustrating about the experience was that we were not able to elicit even an apology from them, let alone some sort of acknowledgement of responsibility or compensation of some sort. The manager and owner don?t appear to value professionalism and customer service as we watched them abuse another customer as we sat there and waited in their shop.

• Pros: Fixed the TV
• Cons: Everything else, terrible customer service, awful follow-up, disrespectful, rude, damaged my personal property and wouldn't take responsibility, unprofessional