Bryan's House Of Music

10/09/08

Horrible Customer service

by bendliving at Citysearch

At Bryan's House of Music you can expect to be treated rudely. Each time I go in there I am told not to touch anything (well I am in there to buy guitar strings!!!!). It's sad Bend doesn't have much more. Any chance I get I'll buy online rather than Bryan's.

Bryan's House of Music really needs to work on how they treat their customers.

I wouldn't mind spending the extra money if they were nice... but they are not! (I am all about staying local... but in this case, there's no where to go)

• Pros: It's in Bend
• Cons: they are rude, it's expensive, they are rude, it's expensive!

01/13/10

Good selection, very helpful

by DaveV at Citysearch

Bryan is very knowledgeable and allowed me to play different guitars to my hearts content, I spent several days bugging him and playing before making a decision. Donna was extremely helpful in helping me decide on some accessories to go with my new purchase.

Their pricing is "right on" and I don't have to "send" it back to the manufacture if I have a problem.

I don't get some of the other negative comments. Treat them with respect, put your ego away, and they'll bend over backwards for you.

• Pros: Large selection of instruments and accessories. Very helpful
• Cons: none

12/29/09

You better know what your doing.

by Bassblisterz at Citysearch

great store. good people. it just takes a while for them to trust you, they might be a little uptight about playing there instruments cus i dont think they wanna buy a new bass cus you might be a dumb ass. as long as you ask nicely about playing them and can prove you know what your doing itll be fine. and yes bryans wife is a little mean, i would be to if there was a bunch of wannabees comin in and messin with my stuff like they know wat there doing.

• Pros: good selection, in town, some cheaper things
• Cons: bryan's wife, few basses

11/24/09

Bryan's god damn wife

by Mannyy at Citysearch

She seems to treat everyone like they don't know what they're doing. I've had the pleasure of going there when his wife isn't around and that made everything so much better. Honestly, I'd go there more often if Bryan's wife didn't work there. She's terrible with people and I prefer not to be treated like I'm an idiot. Bryan needs to get new employees that are not his wife. Then the store would get a ton of costumers. Aside from that note, the store itself is lovely. It has a wide range of acoustic and electric guitars, drums and basses. Guitar strings, books for various instruments, accessories, it's a great store.

• Pros: Largest selection I've seen in Bend
• Cons: Bryan's bitch wife

10/01/09

Poor customer service

by MexJane at Citysearch

My son purchased a BC Rich electric guitar and accessories from Bryan's. He is away at college and needed me to check on where to find a replacement farrule because it's a smaller than standard size and he couldn't find one in Corvallis. Bryan's wife answered the phone and exclaimed "whats that?" to my farrule question. Then cut me off when I tried to explain what I was looking for. She was impatient, rude and not at all helpful. Maybe they are a good store but her customer service skills are very poor.

07/26/09

Nice Folks

by robertlee at Citysearch

Was reading reviews and had to speak up. I bought a boss looper, fender amp, picks etc here. Bought some from the lady and some from the guy. They were very nice folks. Showed me a few guitars. The lady recommended the looper I should have bought. ha ha I think it is very sorry of the people whinning through these reviews. You should own a business and put up with jerks like you, then you would understand. Maybe instead of buying equip in Portland you should move there. Jesus, I would love to hear you play, you couldn't be that damn good, you spend most of your time and energy dissing people. I give these people a 2 thumbs up. Lots of inventory, fair prices and they were very congenial people.

• Pros: Good Service-Fair Prices
• Cons: none

07/24/09

boycott!!

by flyerlive at Citysearch

They are absolutely mean, and could care less if you bought from them. I tried to buy a guitar there, had money in pocket and she told me I had ruined her guitar by playing it because I had fingernails????

• Pros: None
• Cons: Horrible Customer Service

07/24/09

Worst Music store in oregon

by Adamas2610 at Citysearch

They are cold, It seems like they hate being there... its awkward... they have high prices....

I would never spend any kind of money if i had to there.. i will drive to portland for all my gear buying...

DONT GO!

go to music makers to buy all your strings and necessities... they are way awesome and friendly there.

• Pros: its in town
• Cons: unfriendly, high priced, wont match musicians friend

07/18/09

BRYAN AND DONNA ARE GREAT PEOPLE TO DO BUSINESS WITH!!!!

by bonsta at Citysearch

THIS IS A GREAT PLACE TO SHOP, IT LOCAL AND INEXPENSIVE! I PERSONALLY LOVE SPENDING FREE TIME IN THERE, AND EVEN THOUGH DONNA MIGHT TELL YOU NOT TO PLAY THE INSTRUMENTS UNLESS YOUR SERIOUSLY INTERESTED, THAT DOESNT MAKE IT A BAD STORE. I GO THERE FOR ALL MY MUSICAL EQUIPTMENT AND NEEDS. TO THE PEOPLE BASHING THEM, WHY WASTE YOUR TIME, PLAIN AND SIMPLE IF YOU DONT LIKE IT, DONT SHOP THERE BUT LEAVE YOU DUMB KIDDIE COMMENTS TO YOURSELF!!! PEACE~

• Pros: BEST MUSIC SHOP IN TOWN
• Cons: ARE NONE!!!

02/07/09

These negative reviews are written by ignorant punks; Bryan's House of Music is a Superb Music Store

by Satriani at Citysearch

I have purchased many items from Bryan and Donna and they are both very professional and well mannered. I have been in there on occasion where these kids want to take down a guitar and jam out. Donna is protecting their investment when she asks them not to. Do you want to pay your hard earned money for a new guitar that has pick scratches on the front of it and marks from 501 Jeans pockets on the back of it ? What would you do IF you were in their shoes? I have bought 2 guitars from them and before doing so they have let me play the guitars AFTER I asked permission (supervised, but hey thats okay... I love an audience). Another thing, Donna has steered me in the right direction on a Duncan Screamin Demon pickup, a Digitech RP -50 (at a clearance price) and a Boss Micro BR. Bryan has adjusted the truss rod and intonation on several of my guitars for free and coached me through a guitar nut replacement and acoustic saddle adustment. He is decent guitar tech. and real nice guy. Lastly, the price of their guitars and small amps are the same or very close of those monopolizing guitar supermakets ("Friend" and "Center"). These punks with their profinity-filled negative comments, need to Shut Up and Grow Up !

• Pros: Great products at a very reasonable price and fantastice customer service (knowledgable and helpful)
• Cons: None, unless your a rowdy punk grabbing guitars off their hangers without asking first.

12/03/08

Worst guitar store I have ever been to, but only when Bryan's wife is working...

by KRONICWASTELAND at Citysearch

Yes it is true, anyone that has been around Bend for a while and plays guitar knows that Bryan's wife can be a bittch. But you have to consider the situation she is in. Far too many times I have seen a group of dirt poor Mexicans with 20 kids and none speak English. They come into the store and the kids run wild, like a playground touching, and touching, and touching expensive guitars. I am a guitar player myself and have been for quite a while, and if you play you know this rule. NO one touches my guitar without my permission. Its a rule. When I go in there and get asked or "told" not to touch anything when I go in their I do get offended and it is very poor customer service skills and I do want to respond by saying "Shut up stupid fat bittch, I'm here for strings". But they do have a good selection of guitar stuff and I hate waiting for things to ship from the internet. If only Bryan would wise up, get a good marketing team in there and tell his wife to go fucck herself, he could start bringing customers back in. I have many friends that don't go to Bryan's house of music because of how they were treated in the past and I myself have also been treated rudely there, and it has always been by Bryan's fat wife. Bryan has always been helpful and nice.

My advice, if a fat lady is working, don't bother going in.

• Pros: Fastest way to get new strings
• Cons: Having to deal with Bryans fat bittch wife